Creator Support That Actually Helps
Get practical help with the mobile app, creator vault, connected files, and clip workflow.
Real Humans, Real Responses
When you reach out to VaultIQGG support, you talk to actual people who use the product and understand creator workflows.
- • Clear help with uploads, folders, exports, and connected storage
- • Product guidance grounded in real creator workflows
- • A direct path for bug reports and account questions
- • Honest updates when an issue needs more investigation
How to Contact Support
Send questions to support@vaultiqgg.com or use the official contact page. Include the device, source provider, and a short description of what happened when reporting a problem.
- • Account and access questions
- • Upload, Dropbox, and Google Drive issues
- • Vault organization and file problems
- • Clip review and export feedback
Direct Founder Access
Product feedback is reviewed close to the people building VaultIQGG. Ayeni Hakeem (Keem), the founder, remains involved in feature priorities and recurring creator workflow problems.
- • Feature requests go directly to the person making decisions
- • Critical issues get escalated immediately
- • Feedback shapes the product roadmap
Useful reports do more than solve one ticket. They help improve the workflow for everyone using the app.
What We Help With
Our support covers:
- Technical issues: Problems with clip generation, integrations, or features not working.
- Account questions: Access, privacy, connected accounts, and data requests.
- Feature guidance: How to use specific tools effectively.
- Workflow guidance: Organizing footage and moving selected moments toward finished posts.
- Bug reports: Identifying and fixing issues quickly.
Response Times
We don't promise 24/7 instant responses. We're a small team. What we do promise:
- • Critical issues get prioritized
- • We follow up until problems are actually resolved
- • We're honest about timelines if something takes longer
Self-Service Help
The help center covers common setup and troubleshooting tasks, including:
- • Connecting supported creator accounts
- • Diagnosing upload and render failures
- • Managing account and privacy choices
- • Understanding the VaultIQGG workflow
Start with the VaultIQGG help center, then contact support when the issue needs a closer look.