This Refund Policy explains your rights and our obligations regarding payments, billing, and subscriptions on VaultIQGG ("we," "us," or "our"). We are committed to being fair and transparent with all creators. Please read this policy carefully before making any purchase. We also encourage you to review our Terms of Service and Privacy Policy.
1. Subscriptions & Billing
VaultIQGG offers subscription plans that renew automatically on a recurring monthly or annual basis. By subscribing, you authorise us (or Apple, for iOS in-app purchases) to charge your designated payment method at the start of each billing cycle.
- You may cancel your subscription at any time directly from your account settings (for Flutterwave web purchases) or within your Apple ID Subscriptions settings (for iOS App Store purchases);
- Cancellation takes effect at the end of the current billing period — you retain full access to all plan features until that date;
- We do not provide pro-rated refunds for partial subscription periods unless required by mandatory local law;
- Annual subscriptions cancelled within 14 days of initial charge or renewal may be eligible for a refund of the unused portion (see Section 5 and Section 6).
2. Subscription Features & Atlas AI Usage
VaultIQGG subscription features are consumed when you use Atlas-powered creator tools, such as AI clipping, stream analysis, VOD compilation, smart reframing, and automated publishing. Access and processing capacity are determined by your plan tier.
- Subscription fees are non-refundable once Atlas-powered features, video rendering, or AI compute have been used within a billing cycle;
- Unused subscription time may be eligible for a pro-rated refund within 14 days if no features or credits have been consumed;
- Feature access is tied directly to your registered account and cannot be transferred, credited to another account, or exchanged for cash;
- If a technical error or platform outage causes incorrect feature restrictions, contact us at [email protected] within 7 days for a review.
3. Free Trials
If you start a free trial and do not cancel before the trial period concludes, your account will automatically convert into a paid subscription and your payment method will be charged. You may cancel your trial at any time before it expires to avoid any charges.
4. Payment Providers: Flutterwave vs. Apple
Because payments are handled by distinct payment providers depending on your device and purchase platform, refund mechanisms differ accordingly:
A. Web Purchases via Flutterwave
For all subscriptions and purchases completed on the web (vaultiqgg.com), payments are securely processed through Flutterwave:
- Flutterwave securely processes card payments (Visa, Mastercard, Verve), bank transfers, and regional payment methods;
- VaultIQGG does not store your card details or banking credentials; all payment details are encrypted and handled by Flutterwave;
- Refund requests for Flutterwave transactions must be submitted directly to VaultIQGG by contacting [email protected];
- Approved refunds are issued through Flutterwave directly back to your original payment method (card, bank account, or mobile money) within 5 to 10 business days.
B. iOS In-App Purchases via Apple App Store
For subscriptions and upgrades purchased through our iOS mobile application, payments are processed exclusively by Apple via In-App Purchases:
- All Apple In-App Purchases are subject to Apple's Terms of Service and Apple Media Services Terms;
- VaultIQGG does not have access to your Apple ID billing data and is legally unable to initiate direct refunds for purchases billed through Apple;
- To request a refund for an Apple purchase, you must submit your request directly to Apple at reportaproblem.apple.com or via your Apple ID purchase history in iOS Settings;
- Apple evaluates and decides all refund requests according to Apple's standard refund policies.
5. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Subscriptions or purchases made more than 14 days prior to the refund request (unless EU or statutory consumer law applies);
- Subscription benefits, clipping credits, or rendering resources that have been actively used during the billing period;
- Accounts suspended or terminated for violations of our Terms of Service;
- Requests based on subjective dissatisfaction with Atlas-generated output quality (video AI results depend on source quality and input parameters; preview tools are provided);
- Failure to cancel a subscription or free trial prior to the automatic renewal date.
6. EU Consumer Rights (14-Day Right of Withdrawal)
If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from a purchase within 14 calendar days of the transaction date, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).
However, by commencing use of our digital services (such as using Atlas-powered tools, processing stream clips, or consuming AI rendering credits) within the 14-day window, you expressly acknowledge and agree that you waive your right of withdrawal for those digital services consumed. Unused subscription time remaining at the point of withdrawal may still be eligible for a pro-rated refund.
To exercise your right of withdrawal for Flutterwave web purchases, contact us at [email protected] within 14 days of purchase with your registered email and transaction reference.
7. Payment Disputes and Chargebacks
If you believe there has been an error in billing, please contact our support team at [email protected] before initiating a chargeback or dispute with Flutterwave, your bank, or Apple. Filing an unverified chargeback without prior communication may result in immediate suspension of your VaultIQGG account and loss of access to your content vault.
8. How to Request a Refund
For Flutterwave web transactions, please send your refund request to our team with:
- Your registered VaultIQGG account email address;
- The date and amount of the purchase;
- Your Flutterwave transaction reference or receipt ID;
- A clear description of the issue or reason for the request.
We will review your request and respond within 5 business days. Approved refunds are processed within 10 business days and returned to your original payment method.
9. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Material changes will be communicated via in-app notification, email, or a prominent notice on our website. Continued use of VaultIQGG after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
For refund requests, billing inquiries, or questions about payment providers, contact us at [email protected].